1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive an email confirmation once your order has been processed.

2. Shipping Timeframe

  • Standard delivery typically takes 7–15 business days, depending on the destination.

  • Expedited shipping may be available at checkout for certain regions.

  • Delivery estimates exclude processing time.

3. Shipping Costs

  • Shipping fees are calculated and displayed at checkout.

  • In some cases, free shipping may apply based on promotions or minimum purchase amounts.

  • Duties and taxes are not included in shipping fees and may apply at customs.

4. Shipping Regions

  • We offer international shipping to a wide range of countries.

  • Availability of shipping options will be shown at checkout.

  • Some remote or restricted regions may not be eligible for delivery.

5. Address Requirements

  • Customers must provide complete and accurate details, including full name, street address, postal code, and contact number.

  • Orders with incomplete or incorrect information may experience delays or failed deliveries.

  • We are not responsible for lost shipments due to inaccurate customer details.

6. Order Tracking

  • Tracking numbers will be provided once your order has been dispatched.

  • Customers can monitor the status of their package through the carrier’s website.

  • Tracking updates may take 24–48 hours to appear.

7. Delivery Confirmation

  • Most orders require a signature upon delivery for security.

  • If no one is available, the courier may leave a notice for rescheduling.

  • Unclaimed packages may be returned to us and subject to additional fees.

8. Customs and Import Duties

  • International orders may be subject to import taxes or customs fees.

  • Customers are responsible for these charges, which vary by country.

  • Refusal to pay customs fees may result in returned or destroyed goods without a refund.

9. Delivery Delays

Delivery times are estimates and may be affected by factors such as:

  • Public holidays or peak shopping seasons.

  • Customs clearance delays.

  • Weather conditions, pandemics, strikes, or natural disasters.

  • Remote or hard-to-access delivery locations.

10. Shipping Restrictions

  • Certain items may not be shipped to specific countries due to local laws.

  • Hazardous or oversized items may require special handling.

  • Customers will be notified if restrictions affect their order.

11. Multiple Shipments

  • In some cases, items may be shipped separately depending on availability.

  • Customers will receive tracking information for each package.

  • Shipping costs will not be charged multiple times for split orders.

12. Lost or Stolen Packages

  • We are not responsible for packages marked “delivered” by the courier.

  • Customers should contact the carrier directly in case of missing deliveries.

  • Insurance options may be available at checkout for added protection.

13. Failed Delivery Attempts

  • Couriers typically attempt delivery more than once before returning a package.

  • Customers are responsible for arranging redelivery with the courier.

  • Return shipping fees due to failed delivery may be charged to the customer.

14. Order Cancellations

  • Orders may be canceled before shipment by contacting us immediately.

  • Once dispatched, cancellations are not possible.

  • If refused at delivery, the customer may still be charged for shipping fees.

15. Contact Information

  • For shipping-related inquiries, please contact our support team at [email protected].

  • Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).