We want you to be fully satisfied with your shopping experience at stivro. This Return Policy explains the conditions under which returns and refunds are accepted. Please read carefully before making a request.

1. Return Eligibility

  • Items may be returned within 30 days of receiving your order.

  • Returned items must be in original condition: unused, unwashed, with all tags and packaging intact.

  • Certain products (e.g., intimate apparel, earrings, or custom-made items) may not be eligible for return due to hygiene and personalization reasons.

2. Return Request Process

  • To initiate a return, please contact us at [email protected] within 30 days of delivery.

  • Our customer service team will provide you with the return instructions and return authorization details.

3. Condition of Returned Items

  • Items showing signs of wear, damage, or alteration may not qualify for a refund.

  • Products returned without original packaging may be subject to partial refunds.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the item was defective or shipped in error.

  • We recommend using a trackable shipping method to ensure safe delivery.

5. Refund Processing

  • Once we receive and inspect the returned item(s), a refund will be issued within 7 business days.

  • Refunds will be credited to the original payment method used at checkout.

6. Refund Delays

While we process refunds promptly, the actual time it takes to appear in your account may vary due to:

  • Banking institution processing times.

  • Credit card company policies.

  • Payment gateway transaction verification.

  • National holidays or weekends.

7. Exchanges

  • Direct exchanges are not offered.

  • If you wish to replace an item, please initiate a return and place a new order for the desired product.

8. Non-Returnable Items

  • Gift cards, clearance items, and personalized products cannot be returned or refunded.

  • Shipping fees are non-refundable unless the return is due to our error.

9. Contact Information

For return or refund inquiries, please reach out to our support team at [email protected].